When you reserve a consultation we collect your first and last name, email address, mobile number and preferred contact method, together with the details of your appointment and whatever you choose to tell us about your requirements.

Optional information — approximate budget, wine and spirits preferences, preferred countries, regions or producers, bottles of interest and any additional notes — is exactly that. Your booking does not depend on it.

We record that you confirmed you are over 21 and legally permitted to purchase alcohol in the UAE, and that you accepted this policy and our booking terms, together with the time at which you did so.

To confirm and hold your appointment, to prepare for your consultation, and to contact you about that appointment.

We do not sell your information, and we do not share it for anyone else’s marketing.

Marketing consent is separate from the consent needed to make a booking. It is never pre-selected, and declining it has no effect on your appointment.

If you do opt in, you may withdraw at any time by contacting us.

Appointment records are held in our own database. Email is delivered by Brevo, acting as a processor on our behalf.

Our team — the CRU advisors and authorised administrators — can see your appointment and the details you provided, in order to prepare for and deliver your consultation.

We keep appointment records for as long as needed to provide and account for our service. Retention periods are configurable and are being finalised.

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond.

Please contact us by email or telephone using the details in the footer of this site.